Support Services
Unlike other IT providers who profit from the failures in your IT environment, Deep Blue’s purpose is to MANAGE your systems, thereby PREVENTING system problems from escalating into unexpected downtime, data loss, interruptions in business, customer and financial loss.
We offer a complete service giving you what you really need.
- A part-time IT department with unlimited support at a fixed monthly cost
- No superannuation, holidays or sick days - we are there on call five days a week, all year around *
- No more hourly rates
- No more stress regarding how long problems take to resolve
- No more hits on your cash flow to upgrade systems or resolve inopportune problems
- Fewer problems on your network through proactive maintenance and regular monitoring
- Disaster Recovery in the event of systems failures
- Peace of mind...
*public holidays and weekends charged additionally
We organise scheduled visits on a monthly or bi-monthly basis to keep you system "Serviced" and up to date. This would include:
- Environment Design
- Servers Management
logs, disk space, page files, registry, service packs, drivers, anti-virus, anti-spyware - Email
e-mail databases, groups and lists, mail queues, potential abuses - Backups
logs, review strategy, test restores, establish a Disaster Recovery plan and keep it updated - General Network Administration
create/modify new user accounts, change passwords - PCs & Laptops
MS updates, logs, disk space, page files, registry, drivers, anti-virus, anti-spyware - Web Browsing
investigate for abuse, establish policies, maintain and update Internet firewall - Training & Education
assist users to perform basic administration of network and applications - Cabling
check cabling, tidy, monitor for Occupational Health and Safety hazards and faults - Remote Access
maintain and ensure that remote access solutions are operating properly
We can also provide this service while managing and maintaining the following for an agreed fixed monthly fee.
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